Refund policy

Refund and Returns Policy

Effective Date: [Date]

At Farnham Road Tech Repair, we want you to be completely satisfied with your purchase. If you are not fully satisfied, we offer a straightforward returns and refund process. Please read the terms and conditions of our Refund and Returns Policy carefully to ensure that you understand how to return items and what to expect.

1. Return Eligibility

We accept returns for most products within 14 days of the purchase date, provided that the following conditions are met:

  • The item is in new, unused condition, with all original packaging, tags, and accessories intact.
  • The item has not been opened, damaged, or used (except for testing purposes).
  • A valid proof of purchase (order confirmation or receipt) is provided.
  • You are the original purchaser of the product.

Please Note: Some items are non-returnable due to hygiene reasons, for example, certain phone accessories like earbuds, screen protectors, or opened items. For these items, we will clearly indicate the return policy on the product page.

2. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us: Email us at farnhamroadtechrepair@gmail.com or call 01753 291900 within 14 days of receiving your order. Please include your order number, the product you wish to return, and the reason for the return.

  2. Return Authorization: We will provide you with instructions on how to return the item, along with any necessary return authorization. Please do not send items back without prior approval.

  3. Return Shipping: You are responsible for paying for the return shipping costs, unless the item is faulty or incorrect. We recommend using a tracked shipping method to ensure that your return arrives safely. We are not responsible for items that are lost or damaged during the return shipping process.

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.

Please Note:

  • If your item was purchased using a discount code or as part of a promotion, your refund will reflect the discounted price.
  • Shipping fees are non-refundable unless the item is faulty or we made an error in your order.
  • If you used PayPal or other third-party payment processors, please check their policies for potential delays or issues regarding refunds.

4. Faulty or Damaged Items

If the item you received is defective, damaged, or incorrect, please contact us immediately at farnhamroadtechrepair@gmail.com or 01753 291900. We will provide a free return label and process a full refund or replacement.

Please ensure to:

  • Report damaged or faulty items within 7 days of receiving your order.
  • Provide photos of the damaged or faulty product to assist in the claim process.

5. Exchanges

Currently, we do not offer direct exchanges. If you need a different item, we recommend that you return the original item for a refund and place a new order for the replacement item.

6. Items Not Eligible for Return

The following items are non-returnable and non-refundable:

  • Opened or used accessories (such as headphones, phone cases, or screen protectors)
  • Customized or personalized items
  • Digital products (e.g., digital downloads, software)
  • Items purchased during a sale or promotion (unless otherwise stated)

7. Order Cancellations

Orders can be canceled before they are shipped. If you wish to cancel an order, please contact us immediately at farnhamroadtechrepair@gmail.com or 01753 291900. Once an order has been processed or shipped, it cannot be canceled and will need to follow our standard return policy.

8. General Terms

  • Returns are accepted only for items purchased directly from our website at frtechrepair.co.uk.
  • All returned items must be received in resalable condition, as determined by Farnham Road Tech Repair. We reserve the right to refuse a refund if the item is damaged, altered, or not returned in its original condition.

9. Contact Us

If you have any questions regarding our Refund and Returns Policy, or if you would like to initiate a return, please contact us:

  • Email: farnhamroadtechrepair@gmail.com
  • Phone: 01753 291900
  • Address: Farnham Road Tech Repair, 220 Farnham Road, Slough, Berkshire, SL1 4XE, United Kingdom

Thank you for choosing Farnham Road Tech Repair! We value your business and aim to make your shopping experience as smooth as possible.